“All our training solutions are delivered by industry experts with a background in Main Dealer, Aftermarket and Vehicle Manufacturer parts operations”.
Bluegrasscoms has an unrivalled knowledge of the automotive business. That knowledge has been harnessed to develop industry-leading services for vehicle manufacturers and large automotive organisations.
In many cases we have engineered bespoke solutions to meet the exact needs of our clients. At the same time, continuous contact improvement processes ensure that stable and robust services can be evolved to meet new challenges and to take advantage of new developments.
Whether it is the creation of new solutions, or the adaptation of existing ones to meet new requirements, Bluegrasscoms is unique in providing the ability to craft an ideal solution to meet your needs.
With its long experience of the automotive marketplace, Bluegrasscoms offers a wide range of bespoke training and coaching courses.
The training of staff is an increasingly important sector in the automotive industry, as manufacturers and large organisations seek to not only improve the levels of customer service they provide, but also to maximise consistency across their operations.
Consistency and adherence to procedures is also a driver of increased sales and efficiency. Bluegrasscoms has the ability to devise and deliver a range of tailor-made courses to meet those requirements.
Training delivered by Bluegrasscoms is activity based and not lecture based, this allows for better interaction between client and trainer. Our expertise in this area means we can physically be hands on in a live telesales environment.
We are sales people that train. We make live calls during training to demonstrate the practical techniques we share.
Planning and preparation, telephone manner, clearing the gatekeeper, lead generation, listening skills, cross selling and up selling, building rapport, questioning techniques, features/ advantages/ benefits, objection handling. - designed for all levels of expertise.
Clear and effective coaching which is easy to understand and deals with all the challenges of today’s inbound and outbound call activity, from confidence building, objection handling to closing of the sale.
Planning and preparation, telephone manner, clearing the gatekeeper, lead generation, listening skills, cross selling and up selling, building rapport, questioning techniques, features/ advantages/ benefits, objection handling. designed for all levels of expertise with the added advantage of a live telesales environment.
Challenging the everyday routine, providing confidence and skills to new and existing sales people, from planning, knowing your customers and objection handling.
Generating appointments, getting help from the gatekeeper, listening skills, objection handling, asking for the business, planning and preparing, questioning and qualifying techniques, selling features ,advantages, benefits, negotiation skills, consolidate the sale
"We thank you for the training, overall it has gone down well. I recently followed it up with their managers a week later to see the response and all of the managers welcomed the training and its content, particularly The trade price first was a particular success. We are now making more of a conversation with the customer which is leading to more respect and a better relationship. The group are very keen to continue with this type of training."
Matt Robins - Parts Development Manager